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Below are answers to the questions we hear most often — about enrollment‚ account issues‚ and more. If this isn’t the kind of information you’re looking for‚ take a look at our Resource Center‚ where we dive deeper into the topics of identity theft‚ child identity theft‚ identity protection‚ and what to do if you become a victim.
Identity Guard® is a proactive identity and credit protection solution created by Intersections Inc. Since 1996‚ Intersections has been delivering premier identity protection services to customers of major financial institutions‚ helping to protect the identities of more than million individuals. Find out more about Identity Guard here.
Depending on your service level‚ Identity Guard monitors your credit and promptly alerts you to certain activities associated with information in your accounts. We also monitor the Internet and public records‚ looking for activity connected to you. If we find it‚ we will alert you to it quickly so you can respond to any issues you discover.
Since we offer a diverse array of services that provide different coverage options for varying fees‚ we suggest that you compare plans to find the Identity Guard service that meets your own individual needs.
We’re glad to know that you want to ensure your entire family is protected from identity theft. Due to the nature of our business — keeping what’s yours‚ yours — we do not offer a family package. However‚ to help protect your kids from child identity theft‚ we’ve developed Identity Guard® kID SureSM‚ the most comprehensive identity protection available for kids. To enroll your kids in kID Sure‚ simply add it to your own Identity Guard service plan. If your adult family members (age 18 and above) would like to protect their own identity‚ each of them may enroll individually. You can refer a friend or family member here.
You can start here: Contact Us. Or‚ simply call us at 1-800-452-2541. Our Member Services team can help you make the most of your Identity Guard service — plus‚ you can ask to speak with a Credit Education Specialist‚ Web Support Expert or someone from ITAC‚ the Identity Theft Assistance Center.
Helping you keep your personal information to yourself is what we’re all about. You can read our privacy policy here.
We sure do. But‚ of course‚ there are some limitations. Please read our refund policy here.
You can learn all about kID Sure right here.
There are a few reasons why we need you to enroll in an Identity Guard® service before you can enroll your kids in kID Sure is because. First of all by signing up for an Identity Guard service of your own‚ you will not only enable us to verify your identity‚ you will also be taking an important step forward in protecting yourself from identity theft. Plus‚ when you add kID Sure you’ll be able to review alerts and notifications about your account and theirs all in one place: your Identity Dashboard. The fact that only a verified parent or legal guardian has access to a child’s data is an added layer of security we think kids deserve.
Identity thieves use a child’s personal information for their own benefit. For instance‚ they might apply for a new car loan or a new line of credit. Suddenly‚ without even knowing about it‚ your child could become connected to bank accounts‚ a home mortgage‚ or even criminal records that an identity thief has created using your child’s personal details.
Probably not — for a couple of reasons. First‚ thieves may be gathering information from a variety of people to create an entirely new identity‚ rather than assuming one person’s existing identity. This is called “synthetic identity theft”. Second‚ when you receive finance-related phone calls or mail addressed to your child‚ you may just think it’s a clerical error somewhere that caused such a mistake — rather than recognizing that there may be a credit or bank account set up in your child’s name.
Sure. Here’s an example:
Let’s say a thief takes your child’s Social Security number (SSN) — they’ll do this because it’s “clean”; it has never been used to open a line of credit before — and combines it with someone else’s name and birth date. The thief could use this new identity for years without you finding out‚ because it won’t be apparent that it has happened. And‚ chances are there won’t be a credit report that matches up with your child‚ because it’s under a different name.
Using a proactive‚ comprehensive service that monitors the Web for your child’s personal data‚ rather than just looking for a credit report in their name‚ is one of the best ways to keep an eye out for signs of this kind of activity.
Simply put‚ they’re not necessarily looking for that kind of information. Or‚ the age of a credit applicant might not be requested as part of the loan or account application process. And‚ typically‚ the information on an application is simply presumed to be legitimate. Until a dispute is made‚ whatever age is on the applicant’s first application is usually considered the correct age associated with the other information being provided.
Don’t worry‚ just click on I Forgot User ID or Password (it’s on our Member login page). You’ll need to enter your last name‚ the last four digits of your Social Security number‚ and your ZIP Code so we can identify your account. We’ll then send you an email with a link to your HINT question. Once you’ve successfully answered it‚ you will be prompted to change your User ID or Password so you can regain access to your account.
Look for‚ and click on‚ I Forgot My PIN on our Member login page. We will ask you questions based on information in your credit report. Once we have verified your answers‚ you will be redirected to the “Manage Your Account” page where you can set up your User ID and Password.
If this is your first time logging into our Member Area‚ please type your last name into the User ID field and fill in the Password field with the PIN (Personal Identification Number) that was included with your fulfillment materials.
To change your mailing address or phone number‚ please call us at 1–800–452–2541. This change cannot be made online in our Member Area.
You can view your current contact information anytime by logging into your account and viewing the “Personal Information” menu in our Member Area — and you can update your email address‚ billing card‚ User ID and Password online.
To change the way you pay for your service‚ please call us at 1–800–452–2541. This change cannot be made online in our Member Area.
It’s easy. Just log in to your account and look under “Your Plan” on the home page to see the level of protection you currently have. If your service does not currently include all available features‚ look for the “What's This?” or “Learn How” buttons for more information about them.
You may also call us at 1–800–452–2541. We will be happy to help you upgrade or reduce your service level.
You can choose to receive your account notifications by email‚ phone or text message. If you provided your email address during enrollment‚ you will automatically begin receiving notifications via your email account.
Yes. Simply log into your account and view your delivery options in your “Account Information” menu. Select the one that works best for you. Please note that‚ upon your enrollment‚ all service updates and credit alerts are automatically set to email delivery. You will also find your alerts and notifications in your Message Center in our Member Area.
There are a few reasons you may not be receiving them‚ such as:
To help keep your personal information‚ including your credit card numbers‚ protected from unauthorized access‚ we use the most advanced encryption technology available — 128-bit encrypted Secure Sockets Layer (SSL). When you begin your transaction‚ you should see a small key or padlock icon in the bottom right corner of your browser‚ which will indicate that you are on a secure page.
Yes. Please email our support team at customersupport@identityguard.com‚ or call 1–800–452–2541‚ Monday–Friday‚ 8am–11pm‚ or Saturday‚ 9am–6pm (EST).
There are a few tell-tale signs that can help you determine if you’ve become a victim of identity theft‚ for instance:
Although any of these indications could be a result of a simple clerical error‚ you should not assume that there’s been a mistake and do nothing. Always follow up with the business or institution to find out what’s really going on.
If you are enrolled in an Identity Guard service‚ call us at 1–800–452–2541. We’ll connect you to ITAC Victim Assistance®, our experts who can help guide you through the recovery process.
If you are NOT one of our members‚ it is recommended that you immediately:
| By Phone: | Toll-Free: 877–FTC–HELP (382–4357) |
| TDD: | 202–326–2502 |
| By Mail: | Consumer Response Center Federal Trade Commission 600 Pennsylvania Ave.‚ NW Washington‚ DC 20580 |
| On the Web: | https://www.ftccomplaintassistant.gov/ |
| Consumer Information: | http://www.ftc.gov/bcp/consumer.shtm |
Review your credit reports regularly to make sure all changes you’ve requested have taken effect.
ITAC Victim Assistance® is a world-class service through ITAC, the Identity Theft Assistance Center, a nonprofit coalition of financial services companies united in their commitment to protect their customers from identity theft.
ITAC Victim Assistance will:
Count on us to help protect what makes you… you.
Now accessing your Identity Guard® monitoring alerts‚ current credit status and other account benefits is more convenient than ever. Our free app gives you on-the-go access to your account information.
It’s an unfortunate fact: Identity thieves view kids as a prime target because of their “clean” credit history. We think kids deserve better than that, so we developed a unique child identity solution, just for them.