Identity Guard^® Refund Policy

We’ve created our Refund Policy with you in mind‚ because we know you might change yours.

When you really stop and think about it‚ finding the best solution to help you protect you — your identity‚ your finances‚ and all the other things you’ve worked hard for — is a pretty important decision. So having time to fully consider your options is not too much to ask for. That’s where our 30-Day Satisfaction Guarantee comes in. It gives you ample time to get to know your Identity Guard® service and‚ if you decide it’s not quite what you’re looking for during those 30 days‚ we’ll give you your money back.

It’s okay. We understand.

We want you to make the decision that’s right for you. So whether you purchase an annual or monthly risk-free membership‚ or take advantage of a free trial‚ when you pay for your Identity Guard service upfront‚ you’ll be covered by our 30-Day Satisfaction Guarantee.

Here’s how our Refund Policy works when you enroll “RISK FREE*”:

• If you’ve signed up for an annual membership: No matter when you cancel your service‚ you will receive a pro-rated refund of the full amount you’ve prepaid for your annual membership.
  
• If you’ve signed up for a monthly membership: If you cancel your service during your 30-Day Risk-Free Trial‚ you will be entitled to a full refund.

Here’s how our Refund Policy works when you enroll in a “FREE TRIAL”:

• If you’ve signed up for an annual membership: If you cancel your service after your free trial period‚ we’ll refund the unused portion of your prepaid annual membership.
  
• If you’ve signed up for a monthly membership: If you cancel your service after your time trial period‚ we’ll stop billing you for your service.

To receive your refund‚ call us at 1-800-452-2541 within your first 30 days. One of our Member Services Associates will be happy to assist you.

*You may cancel your service at any time‚ but you must cancel within 30 days of placing your order to be entitled to a refund. However‚ if you prepaid for more than one month of your subscription at the time you placed your order‚ you may receive a pro-rated refund when you cancel. Please reference the offer under which you enrolled for further details.