Refund Policy
The IDENTITY GUARD® 30-Day Satisfaction Guarantee
IDENTITY GUARD® aims to exceed customer expectations, including making sure you get what you need — even if you aren't completely satisfied with our services. So whether you purchase an annual or monthly risk-free membership, or take advantage of a free trial, when you pay for your services upfront, you're covered by our 30-day satisfaction guarantee.
How Our Refund Policy Works
Enrollment in a Free Trial:
- Annual Membership: If you cancel your service after your free trial period, we'll refund the unused portion of your prepaid annual membership.**
- Monthly Membership: If you cancel your service after your time trial period, we'll stop billing you for the service.**
Risk-Free* Enrollment:
- Annual Membership: No matter when you cancel your service, you'll receive a pro-rated refund of the full amount you've prepaid for your annual membership.**
- Monthly Membership: If you cancel during your 30-day risk-free trial, you will be entitled to a full refund.**
Need to cancel? Simply contact our Member Services center at 1-800-452-2541. One of our associates will be happy to assist you.
*Please note that you may cancel your service at any time, but you must cancel within 30 days of placing your order to be entitled to a refund. However, if you prepaid for more than one month of your subscription at the time you placed your order, you may receive a pro-rated refund when you cancel. Please reference the offer under which you enrolled for further details.
**Less any shipping and handling fees.