IDENTITY GUARD® Email Whitelist Instructions
What is an email Whitelist?
A whitelist, or safe senders list, is a list of email addresses or domains that you want to receive emails from. By adding an address or domain to your whitelist, you are telling your email application not to filter email from that address or domain and therefore it should not be sent to the spam/junk folder.
Why do I need to do this?
Knowing quickly when there have been changes to your credit and personal information can be an important step in preventing identity theft. That’s why we recommend you select email alerts as your notification method. Occasionally our messages can be accidentally sent to the junk folder or blocked completely unless you tell your email application to allow those messages.
By whitelisting our email addresses, notification@identityguard.com and notificationservice@identityguard.com, you are telling your email application to allow messages from IDENTITY GUARD® to be delivered directly into your inbox. This will insure that you receive our email notifications as soon as possible.
How do I do this?
Please select your email provider from the list below and follow the instructions. Be sure to monitor your spam/junk email folder and make sure our emails are not being delivered there. If it is, open the message and click the “Not Spam/Junk” button (see your email application’s help pages for how to do this). Also please make sure you allow images to display in our emails.
1. Click the "Mail menu" and select "Address Book"
2. When the "Address Book" window opens up, click the "Add" button
3. Once the "Address Card for New contact" window loads, enter this email address into the "Other E-Mail" field: notification@identityguard.com
4. Check the check box to make the from address the "Primary E-Mail" address
5. Click Save
6. Repeat steps 2-5 for email address: notificationservice@identityguard.com
1. Log into your AOL® web-based email account
2. Click “Contacts” on the menu on the left
3. Click “New” on the menu on the top. Select “New Contact” from the drop down menu
4. In the space for “Email 1” enter: notification@identityguard.com
5. Click “+ Another” next to the “Email 1” box. “Email 2” should appear
6. In the space for “Email 2” enter: notificationservice@identityguard.com
7. Click “Create” on the menu at the top
1. From your mailbox screen click on "Address Book"
2. Click the "Add" button
3. Into the "Email" space enter: notification@identityguard.com
4. Click the "Save" button
5. Repeat steps 2-4 for email address: notificationservice@identityguard.com
1. Open an email from IDENTITY GUARD®
2. Right-click our email address (notification@identityguard.com or notificationservice@identityguard.com – be sure to add both email addresses)
3. Select "Add to address book" from the menu.
4. Click "Save"
1. Click on an email from IDENTITY GUARD®
2. Under the “Special” menu, choose “Make Address Book Entry”
1. Log into your GmailTM account
2. Click "Contacts" along the left side of the page.
3. Click "Add Contact"
4. In the field labeled “Name” enter: IDENTITY® GUARD
5. In the field labeled “Email” enter: notification@identityguard.com
6. Click the link next to “Email” that says “add”. A second email box should appear. In this box enter: notificationservice@identityguard.com
7. Click "Save"
1. Log into your Hotmail® account and click "Options" - located at the top right, next to Help
2. Select “More Options” from the bottom of the drop down menu
3. Under Junk E-mail, click “Safe and blocked senders”
4. Click “Safe senders”
5. In the space labeled “Sender or domain to mark as safe:“, enter: @identityguard.com
6. Click the “Add to list >>” button next to the dialog box
1. From your mailbox screen click on the "Address Book" tab
2. Next to the "Lists" tab Click the "Add new contact" link
3. Into the "Email address space, enter: notification@identityguard.com.com into the
4. Click the "Save" button
4. Repeat steps 2-4 for email address: notificationservice@identityguard.com
1. Open the McAfee Spamkiller® application
2. Click the "Friends" tab
3. Click the "Email Address" tab
4. Click the "Down Arrow" to view your Personal Friends List
5. Along the Right Side choose "Add A Friend"
6. In the Address box, enter: notification@identityguard.com
7. Click Save
8. Repeat steps 5 & 6 for email address: notificationservice@identityguard.com
Add our email addresses into your Address Book:
1. Click the "Address Book" button
2. Make sure the Personal Address Book is highlighted
3. Click the "New Card" button. When the New Card window launches, select the "Contact" tab.
4. Into the Email dialog box, enter: notification@identityguard.com
5. Click OK
6. Repeat steps 3-5 for email address: notificationservice@identityguard.com
Whitelist your Address Book:
1. From the main drop down menu, select "Tools, Junk Mail Controls..."
2. When the Junk Mail Controls window launches, select the "Settings" tab
3. Update the "White Lists" module by selecting Personal Address Book from the pull down menu and then check mark the box next to "Do not mark messages as junk mail"
4. Click OK
1. Click on 'Settings: E-mail | Junk e-mail" at the bottom left of the screen
2. On the e-mail settings screen, click on the "Junk E-mail Guard" link
3. Click on "Safe List"
4. In the space provided entitled “Add people to the safe list” enter: notification@identityguard.com
5. Click "Add"
6. Repeat steps 4-5 for email address: notificationservice@identityguard.com
1. Open the Norton AntiSpamTM application
2. Click the "Status & Settings" tab
3. Click "AntiSpam"
4. Click "Configure"
5. Click the "Allowed List" tab
6. Click the "Add" button
7. In the "Email Address" box, enter: notification@identityguard.com
8. Click "OK"
9. Repeat steps 6-7 for email address: notificationservice@identityguard.com
10. Click "OK"
1. Select "Actions" in the top menu
2. Select "Junk E-mail" and click on "Junk E-mail Options"
3. Click the "Safe Senders" tab and click "Add"
4. Into the blank space and then enter: @identityguard.com
5. Click the “OK” button on the address or domain window
6. Click the “OK” button on the Junk Email Options window
1. Open your mailbox and click on "Options" in the upper right hand corner
2. In the drop down menu, select "Mail Options"
3. Click on “Filters” in the menu on the left
4. Click the “Add” link
5. Update the “From” header: select “contains” from the drop down menu
6. Into the box to the right of the drop down enter: @identityguard.com
6. Click the “Move the Message to” drop down menu at the and select "inbox" at the bottom of page
7. Click the "Add Filter button
If you don’t see your email provider in the list above, instructions for adding IDENTITY GUARD® to your whitelist will vary depending on the program you are using. Most of the time, simply adding our email addresses (notification@identityguard.com and notificationservice@identityguard.com) to your address book will allow our email to be delivered into your inbox.
If you still do not receive our email in your inbox, please check your spam folder, bulk folder, or junk folder. If you find our email there, you will need to mark the message as a safe email. Usually there is a “Not Spam” or “Not Junk” button located at the top of the email when you open it.
For more information on this subject, please do not contact IDENTITY GUARD®. You will need to check your email application help or FAQ files, or contact their customer support.