Contact Us

We’re Always Ready to Assist You
IDENTITY GUARD® Member Services associates can help you with any questions you have about your account or our products.

Call Us:
(Monday – Friday: 8:00 a.m. – 11:00 p.m. EST)
(Saturday: 9:00 a.m. – 6:00 p.m. EST)

Email Us:
You may also email us at However, we cannot answer any questions related to billing issues, changing your mailing address, cancelling your service, or activating your online account at this address.

Be sure to whitelist us to ensure our email notifications are delivered as quickly as possible to your inbox.

Write Us:
IDENTITY GUARD® Customer Service
PO Box 222455
Chantilly, VA 20153-2455