Identity Guard is a proactive privacy and identity protection service created by Intersections Inc. We deliver premium solutions to help busy families and individuals take control of their personal and private information. As the need for information protection grows, we continue to provide comprehensive products that will enable consumers to react and help protect their personal information from evolving technological threats.
Depending on the service level, our products involve a variety of features that monitor many data points to help detect fraud which may include credit monitoring, dark web monitoring, near real-time alerts, a proprietary predictive risks assessment, online protection and more. If we find certain activity that may indicate fraud, we will alert you so you can promptly respond. To learn more visit About Us.
Over 21 years ago, we helped create this industry – bringing together three bureau credit monitoring, identity theft victim services, and an unparalleled security focus. Since then, we’ve helped protect over 47 million consumers and have partnered with some of the biggest names in the financial industry.
In our pursuit to better protect our customers and clients, we’ve continued to advance our products and address the challenges of the modern world. We recognized the need for a service that focuses on traditional credit monitoring as well as in-depth privacy protection. Our solution was to leverage IBM Watson®. By applying Watson and predictive analysis to mine data and generate customized guidance for consumers in our digital world. Consumers need a partner in safeguarding data and detecting threats and we are ready to fill that need based on our expertise and experience, unmatched in our industry.
Visit our Contact Us page for information on how to reach our customer service team.
To enroll, you will need to provide you name, address, phone number, date of birth, email, and Social Security Number to set up your account and additional monitoring services. You may be asked to provide credit card information for billing purposes.
Yes, your Social Security Number is required to verify your identity. As part of your membership, we use your SSN to monitor for certain signs that may indicate identity theft.
The enrollment process typically takes about 10 minutes or less.
Yes, at Identity Guard security is our highest priority. We use various levels of encryption and access controls to help ensure the safety and security of your data.
Your Identity Guard membership begins after you complete your enrollment.
If you’ve selected a family plan, you can invite other adults who reside at your home address to enroll through an email. The added member is not charged for the membership because it is included in the cost of the primary member’s plan. To ensure the privacy of all accounts, you will not be able to see the personal information or access the account for other adult members enrolled in your plan.
As a parent or guardian, the primary member can also add children (under the age of 18) to a family plan.
To invite an adult family member to your Identity Guard family plan, you will need their name and email address. We will send them an email invitation to enroll in the individual plan as part of your membership.
No, any adult family member who does not reside at your home address will not be able to enroll under you plan. If your family member lives at a different address and wants to enroll in Identity Guard, they may sign up for their own individual plan.
Yes, you will still be able to enroll in Identity Guard with a security freeze on your credit reports.
Learn more about security and credit freezes here.
Placing a security freeze on your credit reports will not impact your Identity Guard membership. To learn more about placing or lifting a security freeze, click here.
If you do not cancel your membership within the free trial period, your card will be charged either a monthly or annual fee, depending on the membership plan you choose. You may cancel your membership anytime simply by contacting us.
No one can prevent all identity theft.
INTERSECTIONS‚ IDENTITY GUARD‚ PRIVACY NOW AND ASSOCIATED DESIGNS ARE TRADEMARKS OR FEDERALLY REGISTERED TRADEMARKS OF INTERSECTIONS INC IBM WATSON IS A TRADEMARK OF INTERNATIONAL BUSINESS MACHINES CORPORATION, REGISTERED IN MANY JURISDICTIONS WORLDWIDE.