FREQUENTLY ASKED QUESTIONS

  • What is Identity Guard?

    What is Identity Guard?

    logo-transparentIdentity Guard is a proactive privacy and identity theft protection service created by Intersections, Inc. We deliver premium solutions to help busy families and individuals take control over their personal and private information. As the need for information protection grows, we continue to provide comprehensive products that will enable consumers to react and help protect their personal information from evolving technological threats.

    Depending on the service level, our products involve a variety of features that monitor many data points to help detect fraud which may include credit monitoring and alerts, dark web monitoring, real-time credit monitoring, a proprietary predictive risks assessment, online protection and more. If we find certain activity that may indicate fraud, we will alert you so you can promptly respond. To learn more visit About Us.

  • Why choose Identity Guard?

    Why choose Identity Guard?

    Over 20 years ago, we helped create this industry – bringing together three bureau credit monitoring, identity theft victim services, and an unparalleled security focus. Since then, we’ve helped protect over 47 million consumers and have partnered with some of the biggest names in the financial industry.

    In our quest to better protect our customers and clients we’ve continued to advance our products and address the challenges of the modern world. We recognize the need for a service that focuses on traditional credit monitoring as well as in-depth privacy protection. In a digital world, consumers need a partner in safeguarding data and detecting threats. We are positioned to fill that need because of our expertise and experience, unmatched in our industry.

  • How do I contact customer service?

    How do I contact customer service?

    You can find our contact information here or simply call us at 1-800-452-2541. Our Member Services team can help you make the most of your Identity Guard service.

  • What is your privacy policy?

    What is your privacy policy?

    You can read more about our privacy policy here.

  • What is your refund policy?

    What is your refund policy?

    Our official refund policy is located here.

1 "2018 Identity Fraud: Fraud Enters a New Era of Complexity," Javelin Strategy & Research, 2018
2 ath Power Consulting, February 2018
3 "2017 Child Identity Fraud Study," Javelin Strategy and Research, 2017
** Identity Theft Insurance underwritten by insurance company subsidiaries or affiliates of American International Group‚ Inc. The description herein is a summary and intended for informational purposes only and does not include all terms‚ conditions and exclusions of the policies described. Please refer to the actual policies for terms‚ conditions‚ and exclusions of coverage. Coverage may not be available in all jurisdictions.
If you do not cancel your membership within the free trial period, your card will be charged either a monthly or annual fee, depending on the membership plan you choose. You may cancel your membership anytime simply by contacting us.
No one can prevent all identity theft.
INTERSECTIONS‚ IDENTITY GUARD‚ PRIVACY NOW AND ASSOCIATED DESIGNS ARE TRADEMARKS OR FEDERALLY REGISTERED TRADEMARKS OF INTERSECTIONS INC IBM WATSON IS A TRADEMARK OF INTERNATIONAL BUSINESS MACHINES CORPORATION, REGISTERED IN MANY JURISDICTIONS WORLDWIDE.